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    Our Newsletter


    Testimonials

  • 5/5: "This item came quicker than scheduled in perfect condition and packaged well. Will order from them again." Jillian H., 15 July 2012
  • 5/5: "First Class speedy delivery arrived within a couple of days as promised, packaged well and goods in excellent condition and just as ordered." June Brown, 19 June 2012
  • 5/5: "Happy to be able to find these products on Amazon.co.uk, as they disappeared totally from the European and Swiss market." Daria V., 26 April 2012
  • See all testimonials

    Terms & Conditions

    1. All stock and prices are subject to availability.
    2. All prices are in UK Pounds sterling.
    3. The prices in Euros and US Dollars are based on an average daily exchange rate. When your order is processed the total actually charged may vary dependent on the rate of exchange at that time.
    4. Please check your order details carefully before submitting your order as changes cannot be made to your order once it has been placed.
    5. Please read carefully the exact packaging descriptions before ordering.
    6. Only one promotion code or gift voucher code, regardless of its origin, can be redeemed against any one order.
    7. Please note special offer prices are only valid if the item is purchased at the offer price.
    8. In some circumstances, postage prices quoted on the website may not be sufficient to cover actual postage costs. If this is the case, Arnold Jasper reserves the right to request payment of the price difference in the postage costs prior to fulfilling and dispatching the order.
    9. Arnold Jasper reserves the right to deliver certain orders to the Billing Address only. Customers will be notified by e-mail if this is the case.
    10. Arnold Jasper reserves the right to contact customers regarding orders.
    11. If an order is not received you must notify Arnold Jasper in writing or by email within 30 days of dispatch as no claim can be made after this time.
    12. Arnold Jasper shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
    13. In accordance with the Data Protection Act 1988 we do not supply any of your details to a third party, unless you have given Arnold Jasper express permission to do so.  

    The above does not affect your statutory rights relating to damaged or wrongly described products or your right to cancel orders under the consumer protection (distance selling) regulations, further details of which are available from your local trading standard department or citizen’s advice bureau.

    International Customers

    Please note international orders may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you. You are considered the importer and will need to comply with all laws and regulations of the country in which you are receiving the goods.

     

    Policy

    If a customer receives a wrong or damaged item we will refund the original delivery charge and the cost of returning the goods via your local postal service.

     

    1. Please retain proof of postage and customs documentations including any details of any taxes paid.
    2. Please note International deliveries are subject to opening and inspection by customs authorities.


    The above does not affect your statutory rights relating to damaged or wrongly described products or your right to cancel orders under the consumer protection (distance selling) regulations, further details of which are available from your local trading standard department or citizen’s advice bureau.

     

    Website images and descriptions


    We undertake all reasonable care to ensure that all the details, prices and descriptions of our website are accurate at the time when the appropriate information was entered onto our system.

    Whilst we endeavour to keep the website as up-to-date and accurate as is possible, there may be rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed.

    All product photography is for illustrative purposes only. Actual item may vary in colour, design and product size.